As soon as your order leaves our warehouse, we will send you a confirmation email with all the tracking information, including the tracking number. This will allow you to track your order on the courier’s website.

There may be several reasons why you have not yet received the tracking number:

– Your order has not yet left our warehouse. 

– Your order is on its way, but the confirmation email has landed in your spam folder. Please check to see if it is there.

– The order status under My Donna account says the order is on its way, but you cannot find the email. Please reach out to us. Our team will do everything possible to help you. Get in touch here. 

So far, we only ship to Austria, the Czech Republic and Germany, but we plan to expand this soon. Follow us on social media to get first-hand information.

Unfortunately, not at this time. 

The ordered products will be shipped no later than within 48 hours on working days of placing the order. If Donna My Personal Pharmacy will not be able to fulfil its obligation because the goods will not be in stock, we will inform you about this to you email address within 24 hours.

Please review your order carefully before placing it, as it is very difficult to cancel. Make sure that the contents of your order are accurate and that your shipping address is the correct one. Once you have submitted the order, it cannot be changed.

If you still decide to cancel the order, we can only help you within one hour of placing the order. Please contact us by email or through our contact page, but keep in mind our limited working hours. 

We thank you for your understanding and apologise in advance if this causes you any inconvenience.

We are very sorry to hear that you received the wrong order. We would like to make it right. Please reach out to us and let us know what went wrong. Our team will do everything possible to help you.

Get in touch here. 

We are very sorry to hear that your order arrived damaged. We would like to make it right. Please reach out to us and let us know what went wrong. Our team will do everything possible to help you.

Get in touch here. 

We are very sorry to hear that your order arrived incomplete. We would like to make it right. Please reach out to us and let us know what went wrong. Our team will do everything possible to help you.

Get in touch here. 

We are very sorry to hear that your order got lost. We would like to make it right. Please reach out to us and let us know what went wrong. Our team will do everything possible to help you.

Get in touch here.